Server Support Services

Our Goal is Simple: Provide an IT Hardware Maintenance Solution that Delivers Exceptional Service and Savings

Find A Support Solution Today
Reliable Third Party Support
World-class Professional Services
Save up to 70%
annually

Multivendor support for your critical and production equipment

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Do you have Servers approaching Warranty Expiration or about to go off of OEM Support?

Let us help you maximize the useful service life of your End of Life (EOL) or End of Service Life (EOSL) servers. EOL or EOSL doesn’t mean an automatic replacement, especially for equipment running legacy applications.

By adding a strategic mix of third-party server maintenance and support offerings to your existing OEM maintenance and support, you are in control of the timing of your hardware refresh. Our solutions cover everything from industry standard (x86) servers  to complex enterprise servers, with onsite technical support, remote dial-in and onsite spares.

Postpone your expensive server upgrade by extending your server life with a third-party maintenance contract!

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Compare OEM and NorthSmart Server Maintenance

Improve service and flexibility by adding TPM to your data center strategy.
Type of data center support
Maintenance coverage
Engineers
Replacement parts
Hardware monitoring
Agreement flexibility
Software maintenance
OEM
  • Warranty
  • Post-warranty
  • Gap
  • EOL & EOSL
  • 24/7
  • Same business day
  • Next business day
  • Callback in 30-minutes or less
  • Dedicated primary & secondary engineers
  • Multivendor support
  • OnSite Spares
  • Parts warehouse
  • Forward stocking locations
  • ITSM Integration
  • Multivendor
  • Call Home Monitoring
  • Coterminous agreements
  • Adjustable penalty-free terms
  • Easy-out agreements
  • Various support levels
  • Dedicated software support team
  • Legacy versions covered at no additional cost
NorthSmart
  • Warranty
  • Post-warranty
  • Gap
  • EOL & EOSL
  • 24/7
  • Same business day
  • Next business day
  • Callback in 30-minutes or less
  • Dedicated primary & secondary engineers
  • Multivendor support
  • OnSite Spares
  • Parts warehouse
  • Forward stocking locations
  • ITSM Integration
  • Multivendor
  • Call Home Monitoring
  • Coterminous agreements
  • Adjustable penalty-free terms
  • Easy-out agreements
  • Various support levels
  • Dedicated software support team
  • Legacy versions covered at no additional cost

Our Goal is Simple: Provide an IT Hardware Maintenance Solution that Delivers Exceptional Service and Savings

Be more strategic with your infrastructure using flexible maintenance solutions.
Request a Quote
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Extended Server Life

Your servers have a useful life long beyond what the OEM will support. Our third-party maintenance program lets your servers keep working for you.

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Engineering Expertise

Certified engineers supporting the following OEMs: HPE, Dell, Cisco, NetApp, IBM, and more, with U.S. based technical assistance.

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Parts stocking and sparing

Genuine OEM parts available at 600 forward stocking locations around the world. Onsite spares option available for your time critical SLAs.

Request a Quote

Interested in learning more about how NorthSmart can help maximize your uptime after the OEM warranty? Request a quote from our team today.

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Why Choose NorthSmart?

Services

We are passionate about delivering a seamless service experience.

InteGrity

We approach each client engagement as a long-term partnership, not just a transaction.

reliable

Exceptional service since 1997. We're here to stay.

Savings

Save up to 70% annually on your maintenance contracts.

Customizable Service Levels

Adjust service levels or add and delete equipment from your storage maintenance contract at any time.

24 X7 X 4

  • 24x7 Help Desk
  • 24x7 Monitoring (if applicable)
  • 4 Hour Response Window
  • On-Site Engineers (Locally Dispatched)
  • On-site Spares Kit (Optional)
  • Parts Replacement
  • Certified Experts
24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
GET A QUOTE TODAY

24 X 7 X NBD

  • 24x7 Help Desk
  • 24x7 Monitoring (if applicable)
  • Next Business Day Response Window
  • On-Site Engineers (Locally Dispatched)
  • On-site Spares Kit (Optional)
  • Parts Replacement
  • Certified Experts
24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
GET A QUOTE TODAY

8 X 5 X NBD

  • 8am-5pm Help Desk
  • 8am-5pm Monitoring (if applicable)
  • Next Business Day (V Response Window
  • On-Site Engineers (Locally Dispatched)
  • On-site Spares Kit (Optional)
  • Parts Replacement
  • Certified Experts
24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
GET A QUOTE TODAY

NBD PARTS ONLY

  • 8am - 5pm Assistance
  • Next Business Day Response Window
  • Email Ticketing
  • On-site Spares Kit (Optional)
  • Parts Replacement
  • Certified Experts
24/7 coverage includes help desk, on-site, call-home monitoring, and parts replacement.
GET A QUOTE TODAY

Simplify your IT hardware maintenance program

NorthSmart works with you to develop a custom maintenance solution by determining which IT assets in your environment are End of Life, End of Service Life or generally available.

Flexible Contract Terms

Our approach gives you lower OpEx along with fewer contract constraints, elimination of your daily support headaches and delivers response times that meet or exceed the requirements of your business.

Maximize your IT asset lifecycle

Take control of the terms of your hardware refresh.

Save Money!

Many of our clients have realized annual maintenance savings of up to 70%.

Our Reviews

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READY TO GET STARTED WITH NorthSmart?

Fill out the form and we’ll schedule a meeting with a NorthSmart expert or call us now

CALL NOW: 800-409-3132

READY TO GET STARTED WITH NorthSmart?

Fill out the form and we'll schedule a meeting with a NorthSmart expert.