CISCO TELEPRESENCE SX20-N CODEC

When a manufacturer stops supporting a product, the equipment is not suddenly useless. It still has most of its original value, and if it works for your company, it is convenient to keep using it. As long as there aren’t any glaring issues with the hardware or problems with its place in your company’s infrastructure, you can stretch your initial investment and keep the product working longer by using TPM.

You may not have enough money to upgrade your hardware right now. That’s okay! You can use TPM to help you continue using your old hardware. When you’re ready, you can upgrade slowly and carefully. You’ll have time to save up and make sure the new hardware is the right fit for your business.

If you are repairing your own hardware, you may not have access to parts from the original manufacturer. In this case, you may need to turn to less-than-reliable manufacturers for the parts you need. However, working with TPM will give you access to trusted parts that will work with your equipment. Plus, the technicians who perform the repairs will be experts in this field and may be more familiar with your equipment than in-house techs.

You can save money on post-EoL OEM services by working with a TPM company. TPM companies have much lower prices than OEMs, and they offer a similar skill set. In addition, the scope of work with TPM may be more expansive or personalized than what is offered by your OEM. You also get to push back the cost of new equipment. While an upgrade will still be necessary at some point, TPM can help keep it at bay.

OEMs specialize in their equipment, but TPM programs can focus on the needs of your company. TPM programs might be able to do a repair that creates little downtime or offer more services that are better for you. Some TPM programs, like NorthSmart, let you purchase only the services you need. You can also create a hybrid model with some elements of OEM and TPM support if that is what works best for your business.