3 Myths about Third-Party Maintenance Providers vs. OEM Support

Jonathan Coleburn, Director of Field Operations   Deciding between Third-Party Maintenance (TPM) and Original Equipment Manufacturer (OEM) support is a question many organizations wrestle with when renewing their IT maintenance contracts. And while many companies feel more comfortable working with the OEMs, the reality is that choosing to work with TPM providers could be the […]

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Alternatives to Cisco SMARTnet Maintenance

Jonathan Coleburn, Director of Field Operations   The Cisco SMARTnet maintenance program provides support for networks with features like access to their Technical Assistance Center, replacement and service options, online knowledge base, operating system support, forums, and a multitude of support documents. SMARTnet delivers the most value during the first few years of a product […]

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3 Tips to Drive Efficiency and Savings with Asset Management

Jonathan Coleburn, Director of Field Operations   Effective Asset Management can play a central role in lowering the cost of operating a business. Hardware inventories need to be accurately managed in order to reduce the likelihood of equipment being outdated and unable to function at a required capacity. An efficient asset management strategy is also […]

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How to Buy a Smarter Maintenance Contract

Jonathan Coleburn, Director of Field Operations   You need the equipment that runs your business to operate at its highest level. Software issues or broken parts can put your operation at a stand-still; because of this, maintenance contracts and support agreements are a vital part of your equipment’s life. But do you know if you’re […]

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