The Leader For Expert Level Storage Support, Maintenance & Warranty Services
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Interested in learning more about how Northsmart IT can help maximize your uptime after the OEM warranty? Request a quote from our team today.
NorthSmartIT provides fast, customizable, reliable, and cost-effective third-party storage maintenance solutions with consistent results. We aim to help you maximize the useful life of your existing hardware so that you can focus better on building your business and driving revenue streams. NorthSmartIT has a vast stock of parts and accessories from leading tech companies, allowing us to cover all major OEM platforms at friendly price points.
Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.
24/7 coverage includes help
desk, onsite, call-home
monitoring, and parts
replacement.
24/7 coverage includes help
desk, NBD onsite, call-home
monitoring, and parts
replacement.
NBD coverage includes help
desk, onsite, call-home
monitoring, and parts
replacement.
NBD parts
replacement.
Third-party storage maintenance involves outsourcing the Hardware Maintenance of a company’s data storage equipment. Called Third-party maintenance (TPM) for short, the outsourced provider assumes the role of the original equipment manufacturer (OEM), with the goal to deliver quicker repair and replacement cycles and more budget-friendly rates. TPM can also apply to a client’s server and network devices.
Although computers and other related hardware purchased brand new from the manufacturer typically come with warranties, such warranties eventually expire. As the technology ages, the cost for warranty extensions tends to be higher. A qualified third-party storage maintenance provider can help keep your current hardware in top condition so you can continue using it beyond the OEM’s declared limit.
Third-party storage maintenance services are manned by certified professionals who know the ins and outs of your hardware in the same way as the OEM. Plus, Third-party storage maintenance often provide individualized and dedicated support so you can say goodbye to getting on client support calls with a chain of people that never seems to end.
A competent and reliable Third-party maintenance provider works to extend the useful lifespan of your hardware while preventing the need to spend on new, expensive assets prematurely. With a third-party maintenance provider on your side, you can expect fewer hardware breakdowns, greater data security, and more efficient equipment performance.
OEMs (like IBM, EMC, Dell, and NetApp) usually offer warranties of up to three years on their data storage equipment and then ask you to buy an extended service agreement when these expire. This is all good, and there is no issue with an extended agreement. But what Service Level Agreement (SLA) are they quoting you, and is it necessary? Many auto-renewals are generated at the highest most expensive SLA, with customers not even realizing it!
After about six to 10 years, when the cost of maintaining close-to-obsolete storage devices increases, OEMs will likely start sending out end-of-service-life notices, which means support can no longer be provided. At this point, you can expect somebody from the sales department to start convincing you to invest in brand new storage systems.
A third-party storage maintenance provider’s objective is not to sell you new hardware. Rather, the goal is to help make your current equipment last longer so that you can funnel your finances towards more productive and revenue-generating initiatives.
Third-party storage maintenance companies have OEM-certified technicians and IT engineers on board to conduct regular checks and repairs on your existing storage devices. NorthSmartIT has a large inventory of spare parts (spanning many generations of hardware) and accessories by leading data storage brands, allowing us to address a wide gamut of issues. Did you know that many OEM’s struggle to get parts for their own equipment? Unlike the OEM, at NorthSmartIT we are not limited by where we can source parts. We can acquire parts from anywhere in the world and from any number of sources. In fact, we sell parts to the OEMs from time to time.
A storage maintenance agreement with NorthSmartIT typically includes the following:
VMAX, DMX, VNX, CLARiiON, Celerra, Data Domain, Isilon, PowerVault MD, PowerVault TL & EqualLogic
VSP, USP-VM, USP-V, HUS-VM, HUS-110, HUS-130, HUS-150 and AMS
3PAR, EVA arrays, StorageWorks, MSL Libraries, LeftHand, MSA arrays and MDS arrays
DS8xxx, Netezza, XIV, Storwize (V7000, V5000, V3700), DS6xxx, DS5xxx, DS4xxx, DS3xxx, 2105 Shark, TS3500, TS3400, TS3310, TS3200, TS3100, 3494 Library, LTO Drives, 3592 Drives, 3590 Drives and 3588 Drives
FAS Filers
V-Series Filers
Scalar i40, i80, i500, i2000, i6000
Superloader
StorEdge, STK 9310/9311/9330, SL500E, L700E, SL8500, 4480s and 9490s
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