Why Server Maintenance Matters
Server maintenance is the necessary process of ensuring that your systems are healthy and running seamlessly. We emphasize “necessary” because your server environment is critical to your business operations and its uptime requires around the clock monitoring.
Maintaining your server environment is crucial to the performance of your business. As servers run 24/7, they need to be regularly checked and monitored to prevent any downtimes and failures. The last thing you want to experience is your business shut down entirely because you overlooked a server maintenance routine. For most companies, unscheduled downtime is simply unacceptable.
Because of the increasing need to extend the useful life of servers, companies are making the smart choice to partner with a third-party maintainer. This offers significant cost savings while still receiving support by certified engineers and IT specialists that take care of all the back end and technical aspects of server upkeep.
What Is Third-Party Server Maintenance?
Third-party server maintenance (TPM) is the outsourced management of hardware support of your server environment. By delegating the task of server maintenance to a Third-party maintenance, companies can focus on the aspects of the business that drive revenue and growth. Third-party server maintenance providers take on the role of the original equipment manufacturer (OEM) to deliver the same high-quality service and expertise, but with faster repair and replacement response times at a fraction of the cost.
A qualified third-party server maintenance provider will help you maximize the useful life of your hardware, so you do not have to invest in new equipment prematurely. Generally, OEMs offer three- to five-year warranties on their servers when purchased new and then offer an extended service contract when the initial warranty expires. However, when machines hit the five- to seven-year mark, most manufacturers end their support for these servers forcing customers to invest in their new hardware. Third-party maintenance companies do the opposite.
With a third-party maintenance provider, the objective is to help you take advantage of your existing equipment (including legacy applications) for as long as possible by maintaining your systems and replacing parts as required.
What Can You Expect in a Storage Maintenance Agreement?
A storage maintenance agreement with NorthSmartIT typically includes the following:
- Rapid Response: Incident report to the first response averages less than 15 min and is escalated at 60 mins.
- Fast and Accurate Resource Deployment: We ensure that the right support team responds, so your incidents are quickly resolved.
- Critical Situation Incident Management: Throughout the incident, our service delivery managers and executive management collaborate closely to ensure timely resolution.
- Flexible Support Models: We provide flexible and fully customizable service levels to meet your specific requirements.
- Access to 24/7 customer service and Level 4 tech support as well as automated call-home capability support.
- Substantial savings of as much as 70% (compared to OEM)
- On site part stocking if requested
Why Choose NorthSmartIT?
NorthSmartIT is committed to helping you maximize the useful life of your servers, well beyond what the OEM will support. Our third-party maintenance services ensure that your servers continue operating optimally. When hardware failures occur, we have an extensive stock of replacement parts from all leading technology companies to ensure quick replacement and turnaround times. We have genuine OEM spares on hand and ready to ship from 600 stocking locations worldwide.
When it comes to expertise, NorthSmartIT takes the lead as we are staffed by certified server engineers and tech specialists knowledgeable in all of the major the major OEMs, including IBM, HPE, Aruba, Oracle/SUN, and many more.
Take control of your servers and your business by partnering with us.
Some of the Manufacturers We Support
Cisco
Cisco UCS Cisco UCS Unified Computing Systems – blades and rackmount servers
Dell
PowerEdge Gen 14 & below
Itanium
M1000e Blades
Fujitsu
PRIMERGY, PRIMEQUEST, SPARC
HPE/Compaq
ProLiant DL & ML Rack & Tower, BL Blade Systems Gen 10 & Below
Integrity
Itanium
Alpha
NetServer
PA-RISC
SGI
IBM
zSeries z196 & Below
Power Systems (Formerly iSeries & pSeries)
AS/400
RS/6000
xSeries All
Lenovo
ThinkServers
Sun
SPARCserver
Netra
Enterprise
Sun Fire
