Our maintenance solutions offer 24×7 remote technical support from certified engineers, advanced hardware replacement and access to our online Multi-Vendor Dashboard with centralized support ticket management.
Our Network Maintenance Solutions cover routing, switching, security and wireless hardware. We can provide support to extend the life of your network and get better return-on-investment.
Some of the Manufacturers We Support
Brocade
DCX
6505, 6510, 6520, G620, 5100, 5300, 7800
Cisco
ASA, ESA, & WSA
Catalyst
ISR & ASR
Nexus
Wireless LAN
Dell
PowerConnect
HPE
ProCurve
3Com
Aruba Networks
Juniper
T, MX, M, PTX, & ACX Series
EX, WLAN, & QFX Series
SRX Series
Building an IT Network Maintenance Program That Perfectly Fits Your Operation is our goal. As your base of installed hardware continues to grow and evolve, so do your network maintenance needs and data center tech requirements. We can create a protective maintenance strategy that works specifically for your needs. NorthSmart.IT’s third-party maintenance program provides plenty of customization options to ensure that your equipment stays functional and running at the most critical times.
While Original Equipment Manufacturers (OEM’s) typically recommend that you upgrade and update your network hardware every couple of years, most hardware types have a real average life span of as long as 11 years. The frequency of upgrades can turn out to be costly in the long run. What your system needs is a reliable and durable IT network Maintenance solution that works beyond the average and perhaps for as long as your hardware can go. We provide this solution and more.
If you are protected by a third-party maintenance provider (TPM), you can sleep better at night knowing that there are expert engineers who can address problems the moment they come up.
You can rest assured that we are equipped with the knowledge and tools to fix issues when they happen. OEMs do provide similar support, but they are usually slower to respond and are far more expensive.
What is Third Party Maintenance (TPM)?
TPM is a hardware support solution that is separate from the OEM but essentially covers the same services. These include equipment maintenance, online or phone-based tech support, server repairs or replacements, on-site engineering assistance, maintenance of networking-related hardware, operating support and repair of storage solutions, and more.
Why Should I Use Third Party Maintenance?
There are many advantages to using a third-party maintenance provider but most companies tend to focus on the cost savings. With a TPM provider, you can cut your maintenance expenses by as much as 60% or 70% per year. However, the operational efficiencies that are gained by working with a company like NorthSmart.IT are often more important. How many phone calls is your team making to the OEM to resolve each service ticket? Are the correct parts being delivered the first time? Are the SLAs being met? These are the things that NorthSmart gets right!
In addition, TPM companies also create customized solutions that are specific to you, and these can be modified later as your requirements evolve. Service Level Agreements (SLAs) are also flexible when you’re working with TPMs. OEM providers usually ask clients to sign SLAs that are fixed over a period of time, and any changes that happen in between might come with an extra charge. NorthSmart.IT strives to be flexible, we will even refund monies if devices are removed from coverage before the service end date!
Finally, TPM providers offer a more personalized and dedicated support to customers, which means that issues are addressed faster (compared to working with OEMs). NorthSmart.IT understands that downtime and equipment bog-down concerns are critical to your business. We deploy help the moment it is reported.
Benefits of Working With Us
Our analysis identifies the most effective combination of OEM and third-party maintenance options based on your equipment requirements and life cycle. We then build a customized yet still flexible solution that ensures your uptime either meets or exceeds your needs while reducing expenses.
We fix equipment right, the first time! How many phone calls are you making as you chase down repairs? We create operational efficiencies that are often overlooked. When you open a service ticket with the OEM how many calls do you have to make? How long do you have to wait for a call back? Do the correct parts show up when promised? How many tries does it take to get the repair done properly?
Our average response time for a new service ticket opened through our portal is less than 10 minutes! You are immediately connected with an engineer, not a call center! You will not be asked if the device is plugged in, rather we will set to diagnosing the problem immediately. Parts can be stocked on site or at a forward stocking location and if your techs want to handle the repair with backline support, we will accommodate those requests!
NorthSmart.IT’s network hardware maintenance solutions include the following:
- Network and tech support strategies that are customized to your needs
- Optimal and reliable hardware support
- Freedom to extend your system’s life cycles
- Flexible and consolidated contracts
- Operating cost reduction by as much as 70%
Our maintenance solutions offer 24/7 remote technical support from certified engineers, advanced hardware replacement, and access to our centralized support ticket management and online Multi-Vendor Dashboard. Our network maintenance solutions cover routing, switching, security, and wireless hardware systems. We understand that IT networks are not cheap. That said, we guarantee support that will extend your existing network’s life and reliability, so you get a better return on your investment.
Our network hardware maintenance plans are designed for multi-generational equipment, and we offer multi-year contracts with your initial rate locked in. Choosing to work with a NorthSmart.IT will not only lower your operating costs, you also get to set aside more of your funds to invest in your growth and other aspects of the business.
Want to learn more about our network hardware maintenance solutions and services? The NorthSmart.IT team provides the easiest, fastest, and most efficient way to get the customized system support you require. Get in touch with us at 800-409-3132 or request a quote.
