IBM Sailfish Third Party Support & Maintenance

Your Source for IBM Sailfish EOSL Support and Mainenance

Reliable Third Party Support

World-class Professional Services

Save up to 70% annually

World-Class IBM Sailfish Support and Maintenance

NorthSmart offers you customized support, maintenance and warranty services for all of your IBM Sailfish (formerly Netezza) devices. We provide our customers with the ability to extend the life of their systems and support while still having access to expert level engineers taking care of their issues. We provide warranty and support services to both current and End Of Life (EOSL) models.

NorthSmart is able to support our customers with tailored support solutions for your existing data center hardware, saving you up to 70% compared to manufacturer offerings. Let us extend the life of your hardware and make you a budget hero!

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Flexible Support Levels For Your Needs

Embrace the power of global IT support. We utilize more than 2000 world class engineers. On-site spares available for all four coverage options.

24x7x4

24x7 Help Desk
24x7 Monitoring (if applicable)
4 Hour Response Window
On-Site Engineers (Locally Dispatched)
On-site Spares Kit (Optional)
Parts Replacement
Certified Experts

24/7 coverage includes help
desk, onsite, call-home
monitoring, and parts
replacement.

24x7xNBD

24x7 Help Desk
24x7 Monitoring (if applicable)
Next Business Day Response Window
Onsite Engineers (Locally Dispatched)
Parts Replacement
Certified Experts

24/7 coverage includes help
desk, NBD onsite, call-home
monitoring, and parts
replacement.

8x5xNBD

8am-5pm Help Desk
8am-5pm Monitoring (if applicable)
Next Business Day Response Window
Onsite Engineers (Locally Dispatched)
Parts Replacement
Certified Experts

NBD coverage includes help
desk, onsite, call-home
monitoring, and parts
replacement.

NBD PARTS ONLY

NBD parts
replacement.

IBM Integrated Analytics Appliance M4002 Rack Configurations We Support and Extend Maintenance

NorthSmart supports a wide range of IBM hardware, including (but not limited to) the following Integrated Analytics Appliance M4002 Rack Configurations:

IBM Integrated Analytics System M4002-003 occupies one-third of a rack.
IBM Integrated Analytics System M4002-003S w/ Tiered Storage occupies one-third each of two racks.
IBM Integrated Analytics System M4002-006 occupies two-thirds of a rack.
IBM Integrated Analytics System M4002-006S w/ Tiered Storage occupies two-thirds each of two racks.
IBM Integrated Analytics System M4002-010 occupies a complete rack.
IBM Integrated Analytics System M4002-010S w/ Tiered Storage occupies two complete racks.
IBM Integrated Analytics System M4002-020 occupies two complete racks.
IBM Integrated Analytics System M4002-020S w/ Tiered Storage occupies four complete racks.
IBM Integrated Analytics System M4002-040 occupies four complete racks.
IBM Integrated Analytics System M4002-040S w/ Tiered Storage occupies eight complete racks.

IBM Sailfish Models We Support and Extend Maintenance

NorthSmart supports a wide range of IBM hardware, including (but not limited to) the following Sailfish Models:

M4001-003 – EOSL on 9/30/2023
M4001-006 – EOSL on 9/30/2023
M4001-010 – EOSL on 9/30/2023
M4002-003 – EOSL on 9/30/2023
M4002-006 – EOSL on 9/30/2023
M4002-010 – EOSL on 9/30/2023